How will ISO 9001 help my business?
By focusing on your customers’ experience, ISO 9001 will better equip your business to meet their needs, improving the customer focus throughout the business. The impact of this can fundamentally change your business:
Internal processes are streamlined, improving efficiency, cost containment and savings, whilst improving accountability and traceability
A recognised mark of quality opens your business up to larger clients, both at home and abroad
Staff motivation is improved through greater clarity and focus on business objectives – time and resource is spent on what really matters to the business
A customer focus inevitably improves your customer service and referrals
Better internal processes and customer services, ultimately improves competitiveness leading to a higher profit potential
Perhaps the most important element of the standard however, is that it is not a one-off exercise. Regular reviews keep quality at the forefront of the business, with continuous improvement processes driving the way the business develops to better meet customer needs.
This is perhaps why ISO 9001 is one of the most widely used management tools in the world, with over 1 million organisations certified.